Telecom triumphs for real-world business.

The challenge

Slow, unreliable telecom billed by multiple providers hurts operational efficiency. As an IT director in the medical sector, Christian Jaramillo knew it ultimately degrades the quality of patient care — which can’t happen.

When SightMD announced a merger of 20 locations, it was time to end the game of whack-a-mole and connect with a reliable telecommunications partner.

Adding specialist expertise

Fusion’s expertise in merging telecom systems removed a big stressor from Christian’s workload and freed his time for more pressing projects. Diverse needs were addressed with an E-LAN solution with single-route failover.

On-site support lasted through implementation. Going forward, Christian has a single bill and a single point of contact for ongoing staff support.

Success — and new challenges

The initial merger paved the way for acquisitions that more than tripled the location count. Fusion’s regular review of E-LAN performance revealed signs of strain as connections grew.

Fusion recommended a proactive migration to cost-effective SD-WAN. SightMD didn’t have to upgrade contracted bandwidth, yet network performance improved dramatically and latency disappeared across all locations.

The challenge

As a preferred supplier to custom homebuilders in the DC area, TW Perry opens at 6 a.m. — outside regular support hours for its dated telecom. Legacy carriers buried support calls in a maze of transfers ending with untrained staff reading scripts.

IT manager Ray Thompson knew exactly what his sites needed and signed for new circuits and equipment. But like most in-demand IT professionals he had more pressing projects, and the upgrade gathered dust.

Capable partners

Frustrated by a long-overdue project, Ray turned to Fusion. Dynamic SD-WAN now routes TW Perry’s data-intensive applications to the fastest available links. Fusion visited each site to deploy dual HA-cluster FortiGate devices in a seamless migration.

Managers and users at every location noticed near-instant improvement. One user exclaimed, “I don’t know what you did, but everything is working faster!”

Ever resourceful

Whether it’s a rogue Office 365 setting or a VLAN configuration, Ray knows he can count on Fusion to keep his network running at top performance — just as he envisioned.

The challenge

Bushwick United, a multi-site Head Start school system, faced failing legacy telecom. Without a dedicated IT team, Facilities Administrator Christopher Fresco quickly tired of band-aid fixes — sometimes calls didn’t come through at the main site at all.

With at least five companies providing phone and internet, every problem was a nightmare that cut into the mission.

Hands-on help

Fusion delivered on-site design and installation at every building, plus a thorough diagnostic analysis and remediation at no extra cost, coordinating with the managed services provider to complete updates.

All school devices now run on the new network in compliance with building emergency regulations, and single-IP failover keeps telecom services running around the clock.

E-Rate budget support

Bushwick relies on Fusion’s experience to qualify for the federal E-Rate program — budget relief totaling 90% savings on data services and 85% on equipment. If you don’t implement E-Rate properly you won’t see the savings, and Fusion knows exactly how to make it work.