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Expert support

Talk to a competent human. Anytime.

All support services are available 24x7x365, and we proactively monitor every data service so issues never go unnoticed. The people who answer are the people who can fix it.

Unmatched customer support

Direct to real support — no scripts, no offshoring.

When you call, you reach our highly trained in-house team with full access to your account and the expertise to fix issues quickly. Log into the Fusion NOC web portal any time for latency reporting and circuit usage.

  • 100% NOC monitoring of every data service, 24/7/365
  • Proactive outreach — we call you when something looks off
  • Training, changes and troubleshooting all included
  • A single point of contact who knows your account
Fusion NOC support staff
Advanced technical services

A white-glove, boutique approach to network engineering.

Make our experience your experience. Fusion engineers design, troubleshoot and mitigate networks of every size and complexity — across MikroTik, Cisco, Juniper, SonicWall, Meraki, Fortinet and more.

Network design

Single site or multi-site, we optimize your design for faster transport and more reliable service.

Network issues

LAN/WAN troubleshooting and mitigation for anything holding your network back from optimal performance.

Network audits

Equipment, policy and security audits with the concrete steps needed to get you running at full pace.

Education

One-on-one to multi-user training so your team can maintain and manage its own systems.

Collaboration

We coordinate with every vendor on your project — from construction crews to phone system vendors.

Ownership

We finish what we start. However you work with Fusion, we see it through to completion.

Selected engineering work

Real networks. Real fixes.

Emergency-housing non-profit, 30+ locations

Migrated every location off an outdated, uncompetitive provider with minimal downtime — building network bridges between old and new infrastructure so every office could reach all data during the transition. The result: a simpler network and significant savings.

Non-profit legal services, 20+ locations

Many offices sit in courthouses with no physical connectivity. Fusion replaced legacy DSL with VPN over 4G/5G, then deployed SD-WAN for policy routing, usage visibility and a full security suite — and even helped vet networking hires.

Ophthalmology firm, 70+ locations

The firm added 40+ locations in three months. Fusion simplified the topology while keeping full redundancy, used SD-WAN to prioritize mission-critical data, and policy-based routing over third-party circuits to stay up during carrier outages.

NY metro radiology group, 6 locations

10 Gbps low-latency fiber at every site ended bandwidth contention for large imaging files. A secure E-Line reached an image-processing vendor in Colorado, and Fusion engineers fixed core LAN routing by moving from static routes to OSPF.

Aerospace manufacturer

After a new site opened on its own isolated network, users reported poor voice quality. Fusion engineers traced it to the newly installed firewall mishandling UDP traffic and resolved it.

Questions

Have questions? We have answers.

Do you offer single-IP failover?

Yes. Fusion installs its own fiber, then contracts a third-party carrier outside our network as the backup — so even if Fusion’s own infrastructure failed completely, your internet access would stay up. Enterprise fiber, coax and wireless are combined per site, and your public IP addresses never change.

What can I expect from your NOC?

Round-the-clock monitoring, 365 days a year, and engineers who call you when something looks off. You can log into the Fusion NOC web portal any time to check latency reporting and circuit usage.

What connectivity options do you offer?

Dedicated Internet Access with single-IP failover, Metro Ethernet (Layer 2 E-Line and E-LAN), colocation connectivity to AWS and Microsoft Azure, direct BGP peering, and managed SD-WAN.

Not a customer yet?

Get support that calls you first.

Most providers wait for your ticket. Fusion’s NOC watches every data service around the clock — and our engineers often reach out before you notice anything.