Contact Center as a Service

Contact centers that keep getting better.

Intelligent routing, real-time visibility and continuous improvement mean your team always delivers its best — and you look good in the boardroom.

Talk to an Engineer Call 844-330-6995

What you need

Look good in the boardroom when everything you need is at the ready.

My systems should keep working on their own.

Self-healing infrastructure detects and corrects network issues automatically, keeping your contact center resilient without manual intervention.

I need complete visibility.

Real-time dashboards and KPI reporting give you insight the moment it matters, keeping your team informed and performing at its peak.

Everything has to work together.

CRM integration, custom dashboards and unified data work in harmony, so your contact center scales effortlessly as you grow.

Go deeper

One platform. Contact center intelligence on demand.

Callbacks

Let callers request a callback instead of waiting on hold.

How do callbacks improve the customer experience?

Callers hang up and keep their place in the queue. We call them back when an agent is free — less frustration, lower abandonment, better loyalty.

Does it add complexity?

No. Callback requests appear in the agent’s queue like any other call; timing and prioritization are handled automatically.

Can we customize callback rules?

Yes. Set callback windows, prioritize customer segments and combine callbacks with other routing rules.

Decision trees

AI-powered decision trees automate routing and boost self-service.

How do decision trees help agents?

They resolve routine issues through self-service and pre-qualify the rest, so callers reach agents with context already gathered.

Can we build them without coding?

Yes. We use Zingtree, a no-code platform your team can use to create and update workflows in minutes.

How much traffic can self-service handle?

Most businesses see 30–50% of inbound contacts resolved entirely through self-service, depending on your customers and inquiry types.

Agent panel

Real-time visibility and one-click communication for every agent.

What does the agent panel show?

Queue status, team availability and customer information in one view, with one-click calling and instant messaging built in.

Does it integrate with our CRM?

Yes — customer history is at the agent’s fingertips during every call.

Is it easy to learn?

Most agents are productive within their first shift.

Supervisor wallboard

See your entire operation at a glance.

What does the wallboard display?

Queue status, agent availability, call volumes, service-level compliance and performance tallies — mix and match the metrics that matter.

Can it run on a monitor in the contact center?

Yes. It’s designed for dedicated displays so everyone stays aligned on goals.

Can we set custom service-level goals?

Yes. Define your targets and the wallboard shows instantly whether you’re meeting them.

Supervisor KPIs

Drill into reports and analytics to uncover trends.

What reports can we generate?

Agent statistics, call patterns, queue performance and more — filtered by date, agent, queue or custom criteria. Export raw data, graphs or PDFs, or email them on a schedule.

Can non-technical supervisors use them?

Yes. The interface is built for business users, not data analysts.

Keep exploring

Ready to hand off your telecom headaches?

One call is all it takes. The engineers who built our network are the ones who pick up — and they’ll design a solution around how your business actually runs.

Start the conversation Call 844-330-6995