Reliability you own
U.S.-based infrastructure, 24/7 failover, and support from engineers who understand your business. No offshore handoffs, no excuses.
VoIP & Hosted Voice
Voice solutions that adapt to how you work.
Enterprise-grade flexibility, built for your business and how you grow — with call clarity and custom analytics from a full-featured hosted voice platform.
What you need
Call clarity and custom analytics from full-featured hosted voice.
Customization built in
Control call handling, routing and features from your phone or web portal. Tailor the experience to your business — not the other way around.
Flexibility that scales
Add users, locations or capabilities without expensive replatforming. Your phone system grows with you.
Go deeper
Your voice, your rules.
gloCOM softphone
Your office in your pocket — call handling, chat and faxing, all from one app on Windows, Mac, iPhone and Android.
Can I switch between my desk phone, laptop and mobile during a call?
Yes. gloCOM lets you transfer active calls and chats between any device without dropping the connection. Start at your desk, continue on your laptop, finish on your phone.
Can I send and receive faxes through gloCOM?
Yes. Fax is built right in: send a document straight from its native application or from gloCOM, and receive faxes directly to your computer or inbox.
Does it support video, presence and conferencing?
Yes. Face-to-face video calls, presence synced across every device, one-to-one and group chat, and drag-and-drop conferencing with as many participants as you need.
Which headsets are compatible?
gloCOM works with a wide range of headsets, so you can choose the equipment that fits your workflow.
Enhanced features
All the calling features you never knew you needed — managed from your phone or a web portal.
What calling features are included?
Caller ID, call pickup, last caller, operation times, call filters and blocking, do not disturb, call screening, call forwarding, follow-me, group hunt, mobile numbers, speakerphone paging, speed dial, instant and on-demand recording, remote access and call monitoring.
Can administrators and end users both control features?
Yes. Features are available to Fusion Hosted Voice administrators and to end users, so everyone can manage the settings that matter to them.
How do these features help my business?
Filter unwanted calls, monitor team performance, set up forwarding and follow-me scenarios — streamlining operations and improving customer service.
Cloud power
What power outage? Your calls keep routing even when your facility doesn’t.
Will my phone system go down in a power outage?
No. Hosted Voice works independently of your building, so calls keep routing through your answering system on schedule — even during an outage.
What happens during a service interruption?
Chances are you won’t notice. Pair Hosted Voice with Fusion data services and our architecture switches to backup service automatically.
Does it support remote work?
Yes. Your phone system doesn’t depend on your location, so employees stay productive from anywhere with full access to every calling feature.
Advanced analytics
Need more than basic call analysis? Get the insights you actually need.
What reporting is provided?
Highly customizable reports on call volume, duration, wait times, agent performance and customer interactions — presented in ways you can understand and act on.
Can reports match my business needs?
Yes. Focus on the KPIs that matter to your organization with custom dashboards and reports.
Unified billing
One clear bill for all of your hosted voice products and services.
Do I have to manage multiple bills?
No. Every hosted voice product and service is consolidated into a single, transparent statement — simpler accounting, easier budgeting.
Does unified billing change my service?
Not at all. It only simplifies invoicing; quality, reliability, features and support stay exactly the same.
HIPAA eFax
Cloud faxing that keeps patient information compliant with federal regulations.
How is HIPAA compliance maintained?
The system is built around healthcare compliance requirements and kept current with the latest federal regulations, revisions and clarifications.
Where is fax data stored?
In Tier III and Tier IV data center colocations that maintain current SSAE16 or SOC 2 certifications.
Can we organize archives for audits?
Yes. Build online fax archives with document control that meets key HIPAA audit demands — easy to organize, search and retrieve.
Keep exploring
All voice More voice solutions
Unified Communications
UCaaS
Proactive monitoring, seamless upgrades and personalized support mean your system stays ahead of problems.
Learn more Contact Center as a ServiceCCaaS
Intelligent routing, real-time visibility and continuous improvement mean your team always delivers its best — and you look good in the boardroom.
Learn more FusionX Intelligence SuiteFusionX Intelligence Suite
Advanced analytics, real-time dashboards and AI workflows give you the clarity and control to optimize every interaction — whether you run 50 agents or 500.
Learn moreTalk to an engineer
Ready to hand off your telecom headaches?
One call is all it takes. The engineers who built our network are the ones who pick up — and they’ll design a solution around how your business actually runs.